Refund policy

Shipping and Return policy

No Returns or Exchanges ( Hygiene & Safety)  

Due to strict public health and hygiene regulations for cosmetics and skincare, all sales are final. We cannot accept returns or exchanges on any item, whether opened, used, or unopened. This policy ensures that every product our customers receive is pure, uncontaminated, and direct from our facility.

Damaged, defective, or Incorrect Items

Please inspect your package immediately upon arrival. If an item is shattered, leaking, defective, or incorrect, we will replace it or issue store credit.

you must notify us at Heavenlyhandsbotanicalcreationsandmorellc.com within & days of delivery.

You must provide your order number and photographic proof of the damage.

Do not discard the items or packaging before contacting us, as we may need it to file a carrier claim.

Product Ingredient Disclaimer & Allergic Reactions

We provide complete ingredient list for every product on our website. It is the customer's responsibility to read these list to avoid known allergens. we recommend preforming a 24-hour patch test before full application. Heavenly Hands Botanical Creations And More LLC is not liable for personal adverse reactions or skin sensitivities.

Lost, Stolen, or delayed Packages

Once a package is handed over to the shipping carrier (USPS, UPS, FedEx ), ownership transfers to the buyer. we are not responsible for delivery delays, packages stolen after delivery, or items lost by the carrier. If your package is tracking as "delivered" but you cannot find it, please contact the shipping carrier directly to file a claim.

Order Cancellations

Because we process and ship orders quickly to ensure rapid delivery, orders cannot be canceled or modified once they are placed. Please verify your shipping address and cart items before finalizing your purchase.